Customer walk through
Koala Kleaning Services utilizes a pre and post walk-through procedure as part of our continuous efforts to ensure customer satisfaction.
We also encourage pre and post cleaning pictures for quality review by the Koala QC department ensuring that all cleaning tasks are completed correctly satisfying our cleaning standards.
One time cleaning contracts
As part of our effort to ensure control of scope. We are now implementing a one time cleaning contract, meaning that our cleaners will be held liable to ensure the jobs completion.
The contract will contain a detailed scope of work agreed-upon, and must be signed prior to start of job. A no sign will be subjected to a cancellation by the customer.
We reserve time for your cleaning; therefore we require a 24-hour cancellation notice. If for any reason, you have to cancel or reschedule your cleaning appointment, please contact us immediately. We are very strict about our 24 hour cancellation policy, please honor it! Less than 24 hour cancellations will be charged a cancellation fee of $60.00.
Kleaning Team Size
We send our cleaning professions in teams of two, we do this to ensure customer satisfaction, quality of work, effectiveness of service, and safety of our employees
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions please call us at 1833-KleanCA
Do you offer a refund?
Unfortunately we do not,the only time we issue a refund would be due to a cancellation, or unavailable resources.
We do have a system in-place to ensure quality. Our pre and post cleaning walk-through ensures customer satisfaction, any spot missed that was agree upon during sales will be cleaned prior to cleaners leaving your cleaned home. Our cleaners work hard to ensure customer satisfaction.
Quality of products
We always strive to use the best products. We are strict when it comes to type of products used in our homes and yours. We test the product effectiveness, smell, and possible negative side effects.